Michael Huffman asked 4 years ago
Alexa will keep on playing sometimes, after I’ve asked her to stop. How do I fix it to stop on command? I used to be able to tell the Echo to “stop” and Alexa would turn off, however, that no longer works.
1 Answers
Daniel Hill Staff answered 4 years ago
Hi Michael,
Thanks so much for your question! My main recommendation would be to use the phrase “Alexa, cancel” and see if that has any better results.
Katherine actually wrote a great guide for what to do when Alexa stops working properly – take a look and go through these steps one by one.
If that still doesn’t resolve the issue, I would suggest reaching out to Amazon Support directly for assistance to see what additional help they can provide.
-Daniel
Thanks so much for your question! My main recommendation would be to use the phrase “Alexa, cancel” and see if that has any better results.
Katherine actually wrote a great guide for what to do when Alexa stops working properly – take a look and go through these steps one by one.
If that still doesn’t resolve the issue, I would suggest reaching out to Amazon Support directly for assistance to see what additional help they can provide.
-Daniel
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