A troubleshooting tip that might help — confirm that if you enabled Song ID on your Alexa account that Alexa is set to your account when you are trying to disable it.
Let me know how it goes!
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I’ve just had this issue with an Echo Plus. Finally discovered that if you ask Alexa to turn off song ID whilst still listening to an album, she will state it is now turned off, but songs continue to be announced. The secret seems to be to finish the album, or get Alexa to stop, and then to tell her to turn off song ID. I now get uninterrupted albums. Thank God!
Oh my goodness THANK YOU SO MUCH!!! Your tip pretty much saved me from throwing Alexa out the window!! Lol
My sanity is saved too thank you