Colin asked 4 years ago
Hi KP. I recently turned on song ID so that Alexa would announce the title and artist of the next song. Now I want to turn it off but can’t. I’ve told Alexa to turn of song ID but it doesn’t work. Can you do it in the app? Any ideas would be appreciated as it’s really annoying me now.
1 Answers
Katherine Prescott Staff answered 4 years ago
Hi Colin, You should be able to say “Alexa, turn off song ID” or “Alexa, disable Song ID” to disable it — although it sounds like that’s not working. I actually came across a Reddit thread from January where someone was having the same issue, so it sounds like you’re not alone.
A troubleshooting tip that might help — confirm that if you enabled Song ID on your Alexa account that Alexa is set to your account when you are trying to disable it.
Let me know how it goes!
A troubleshooting tip that might help — confirm that if you enabled Song ID on your Alexa account that Alexa is set to your account when you are trying to disable it.
Let me know how it goes!
Your Answer
I’ve just had this issue with an Echo Plus. Finally discovered that if you ask Alexa to turn off song ID whilst still listening to an album, she will state it is now turned off, but songs continue to be announced. The secret seems to be to finish the album, or get Alexa to stop, and then to tell her to turn off song ID. I now get uninterrupted albums. Thank God!
Oh my goodness THANK YOU SO MUCH!!! Your tip pretty much saved me from throwing Alexa out the window!! Lol
My sanity is saved too thank you