Subscriber Question Staff asked 9 months ago
Twice in the past 12 hours my 2 Alexas have chatted to themselves. The bedroom at 2.30ish this morning. And the lounge 9.30am. Just a couple of minutes ago. No history of commands given. Except at 9.00am she heard something not for Alexa. She hasn’t been a problem for sometime. But why do these things happen?
1 Answers
Katherine Prescott Staff answered 9 months ago
Sometimes Alexa unfortunately hears “Alexa” by mistake. Although it’s possible that there could be a couple other things at play…
It’s possible you mistakenly set up an Alexa routine to do something at a certain time or based on a location. Check your routines and see if anything looks fishy. Here’s how:
It’s possible you mistakenly set up an Alexa routine to do something at a certain time or based on a location. Check your routines and see if anything looks fishy. Here’s how:
- Open the Alexa app
- Tap hamburger icon top left corner
- Tap Settings
- Tap routines
- See if anything looks out of the ordinary
If you want to avoid Alexa waking you up in the middle of the night with an errant notification, set Do Not Disturb before you go to sleep. While this won’t fix the underlying problem, at least it’ll help with the symptoms and stop your Echo from randomly awakening you at 4am. Just say “Alexa, set do not disturb” before you go to bed.
Lastly, always unplug your Echo and then plug it back in. This works miracles!
Your Answer
My husband went to the kitchen where Alexa is located. Suddenly a deep male voice said “I’m listening to you.” He unplugged the unit immediately! Scared him badly.