Subscriber Question Staff asked 5 years ago
All my family’s computers, phones and tablets are working fine, but Alexa keeps going in and out. Sometimes Alexa can set timers, sometimes she can’t. My calls keep getting disconnected after 30 seconds or less.
1 Answers
Katherine Prescott Staff answered 5 years ago
When this happens, it’s usually because Alexa is having trouble connecting to the internet. I’ve found that now my family is spending more time at home with laptops, tablets, phones and more connected to our home wifi network, there’s “less” internet capacity to go around, and from time-to-time Alexa internet connectivity is weak while my other devices’ connectivity is fine. A few things to try:
- Unplug your Echo and plug it back in – sometimes a simple re-start works miracles!
- Try turning off the wifi on your laptop, phone, tablet and seeing if Alexa starts working again
- Make sure Alexa is still connected to wifi network properly – Go into the Alexa app > Tap the hamburger icon in the top left corner > Tap Settings > Tap Device Settings > Tap the Echo smart speaker device that’s giving you problems > Check if the device is connected to the internet (if it says “Device offline” at the top, that means it’s not connected) > If your Echo is offline, make sure it’s in range of your wifi router and try reconnecting to wifi by tapping “Change” to the right of “Wifi Network”
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