I just got a new WiFi network set up. One of my Echo devices works, but the other one does not.
What do I need to do to get both Echos working properly?
Since it’s a new network, you’ll have to re-connect all of your internet-connected devices. Here’s a step-by-step guide on how to connect your Echo to WiFi.
- Open the Alexa App .
- Select Devices .
- Select Echo & Alexa.
- Select your device.
- Select Change next to Wi-Fi Network and follow the instructions in the app.
If you don’t see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.
Follow those steps and your device should be back online in no time!