I’m Daniel, Community Manager here at Voicebrew.
You didn’t provide too much detail about the issue, but here are some suggestions.
- Try rebooting your device by unplugging the power for a few minutes, then plugging it back in.
- Make sure there’s nothing in front of the device preventing the microphones from picking up your voice.
If those don’t work, I would suggest reaching out to Amazon Support directly for support.