Adolph G Scheiwe asked 4 years ago
I’m having trouble getting Alexa to stop playing my music.
I have tried:
\’Wake word\’ : Exit
\’Wake word\’ : Quit
\’Wake word\’ : Exit Amazon Music
\’Wake word\’ : Quit Amazon music
\’Wake word\’ : Amazon music, exit
\’Wake word\’ : Amazon music, quit
\’Wake word\’ : Stop
\’Wake word\’ : Amazon music, stop
and many more.
I have done numerous searches. I do not want to cancel my subscription, disable my echo dot, use my cell phone to do anything. I just want the echo dot to stop playing music from my playlist.
The ONLY thing that I have received desired results is by
\’Wake word\’ : SHUDDA UP
I am confident that there is a more suitable phrase for obtaining the same results.
Thank you
1 Answers
Daniel Hill Staff answered 4 years ago
Hi Adolph,
Thanks for your question!
The command do what you’re asking should be “Alexa, stop” or “Alexa, cancel”. Since it sounds like that’s not working, I have a few ideas.
First, is it possible that Alexa isn’t hearing your command? She might only be hearing the wake word, but not hearing your actual command over the volume of the music.
Second, have you reset your Echo lately? Pull out the power cord for a minute then put it back in. Sometimes that can work wonders.
Third, if you open your Alexa app, select “More” at the bottom, then “Activity”, then “Voice History”, you can look through the history of what your Echo device heard. What does it seem to have heard when you tried to get the music to stop?
If you’re still having an issue, I would suggest contacting Amazon support directly, and getting their assistance. Hopefully you’re on your way to getting a Echo device that will respond!
-Daniel
Thanks for your question!
The command do what you’re asking should be “Alexa, stop” or “Alexa, cancel”. Since it sounds like that’s not working, I have a few ideas.
First, is it possible that Alexa isn’t hearing your command? She might only be hearing the wake word, but not hearing your actual command over the volume of the music.
Second, have you reset your Echo lately? Pull out the power cord for a minute then put it back in. Sometimes that can work wonders.
Third, if you open your Alexa app, select “More” at the bottom, then “Activity”, then “Voice History”, you can look through the history of what your Echo device heard. What does it seem to have heard when you tried to get the music to stop?
If you’re still having an issue, I would suggest contacting Amazon support directly, and getting their assistance. Hopefully you’re on your way to getting a Echo device that will respond!
-Daniel
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