VINCENT SHEREL asked 4 years ago
Since December 31, 2020 I and many people on my Echo Show user group can no longer play live TV with the recast on our Echo Show. Anybody have any clue on when this will be fixed.
Went to support on the app and they reset my Echo Show back to factory setting, what a pain that was, and it still not working but now when I ask Alexa to open my channel guide it ask me if I want to open Fire TV or Netflix.
1 Answers
Daniel Hill Staff answered 4 years ago
Hi Vincent,
Thank you for your question!
Unfortunately, we don’t have any insight into when Amazon will fix things within their products and services. I would suggest reaching out to their Customer Service again (or returning the Recast if you’re still within your return window!)
Hopefully Amazon gets this problem resolved for you soon!
-Daniel
Thank you for your question!
Unfortunately, we don’t have any insight into when Amazon will fix things within their products and services. I would suggest reaching out to their Customer Service again (or returning the Recast if you’re still within your return window!)
Hopefully Amazon gets this problem resolved for you soon!
-Daniel
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