Julie Ross asked 4 years ago
If I ask my Echo to turn off the dining room light, the one that I give the command to has been stating that “dining room does not support that”, but still turns off the light.
How can we fix this? Thank you.
2 Answers
Daniel Hill Staff answered 4 years ago
Hi Julie,
This is a good one!
Did your Echo always give this answer or is this a recent development?
I have a couple of suggestions.
First, unplug this Echo, give it a minute, then plug it back in. This may help clear things up.
If that didn’t work, I would try deleting the light from your Alexa app, and adding it again.
If that still doesn’t work, I would recommend reaching out to the manufacturer of the light, and get in contact with their customer service team. Explain your situation and ask what troubleshooting steps they recommend.
This is a good one!
Did your Echo always give this answer or is this a recent development?
I have a couple of suggestions.
First, unplug this Echo, give it a minute, then plug it back in. This may help clear things up.
If that didn’t work, I would try deleting the light from your Alexa app, and adding it again.
If that still doesn’t work, I would recommend reaching out to the manufacturer of the light, and get in contact with their customer service team. Explain your situation and ask what troubleshooting steps they recommend.
Hopefully you’re able to resolve this issue!
-Daniel
Julie M Ross answered 4 years ago
Hi Daniel, sorry it took so long form me to get back to you. The problem with the dining room light happens on all of our Alexa devices, wherever I ask her to turn off the dining room. And has been occurring for about 2-3 weeks. Thanks for helping.
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