Thomas Keen asked 4 years ago
I use Alexa to play a morning radio program when I am getting ready. Alexa chooses iHeartRadio to do this. Every few minutes, Alexa goes completely silent for a while, but eventually comes back.
If I just repeat the command to play the station again, she goes to it immediately, but it then drops out again. Why is this?
1 Answers
Daniel Hill Staff answered 4 years ago
Hi Thomas,
Thanks for your question. Does this happen with all music you listen to or just iHeartRadio?
Here are some troubleshooting steps to try:
Thanks for your question. Does this happen with all music you listen to or just iHeartRadio?
Here are some troubleshooting steps to try:
- The issue could be Wi-Fi related. Try unplugging your Amazon Echo from the wall and rebooting your router. Wait 20 seconds and plug both devices back into the wall. For better results, connect your Echo device to your router’s 5GHz channel.
- Amazon suggests keeping your smart speaker away from metal objects, microwaves, baby monitors and anything else that could cause interference with your Wi-Fi connection.
Hope that helps you narrow down the issue a bit!
-Daniel
This same thing happens to me. However, it occurs on multiple Echo devices at the same time. Thus, I don’t believe it is a WiFi issue. In fact, we actually have excellent WiFi connectivity throughout the house. I believe this has to be an iHeart radio problem because it doesn’t happen for anything else that we listen to.
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