Adding Smart Plugs

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Kenneth Nath asked 4 years ago

I had one Amazon smart plug on my Alexa and this Christmas I got three more GE smart plugs.

After a brief struggle I got them working, turning lights on and off on the timer function. We went away for a brief trip and when we came home I found out that only the Amazon plug was working on the timer.

I can turn all of the GE Smart Plugs on and off by giving Alexa the request or from the app on my phone.

Can you help me?

2 Answers

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Daniel Hill Staff answered 4 years ago

Hi Kenneth,
Thank you for the message. Based on the information you’ve provided, I’m not sure what the issue is, but since your Amazon plug is working correctly, I would suggest reaching out to GE Support to see what support they can provide.

One idea that I have is to check that all your devices are on the same 2.4 GHz network. Often times routers have 2.4 GHz and 5 GHz networks, but usually it’s best if all the devices are on the same 2.4 GHz network.

Please let me know what GE Support responds with.

-Daniel

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Kenneth Nath answered 4 years ago

Contacted GE and they included Amazon in on the problem. It turned out that I didn’t set up the routine properly. I couldn’t be any happier with both GE and Amazon! One thing though I would love to see a step by step set of instructions to create a routine on the Amazon App to turn on and off a smart plug.

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