Phyllis Denisco asked 4 years ago
After my Alexa Show had updates, I lost my lights in my routine to turn my lights on and off, and I cannot reinstall them.
I used to be able to say “Alexa lights on” and then at night I could say “Alexa, lights off”, but that doesn’t happen anymore.
2 Answers
Daniel Hill Staff answered 4 years ago
Hi Phyllis,
Thanks for question! This is an interesting one.
First, are you able to turn the light on and off with the switch? If so, that’s a good sign.
I would recommend removing the lights from your Alexa app, and then re-adding them as if they’re new lights. Once you’ve re-added them, make sure to update your routine with the new lights, then test things out.
Please report back how it goes!
-Daniel
Thanks for question! This is an interesting one.
First, are you able to turn the light on and off with the switch? If so, that’s a good sign.
I would recommend removing the lights from your Alexa app, and then re-adding them as if they’re new lights. Once you’ve re-added them, make sure to update your routine with the new lights, then test things out.
Please report back how it goes!
-Daniel
Phyllis Denisco answered 4 years ago
Thank You for getting back to me, we tried everything to get the lights to work again but nothing work, I have an Alexa Show 10, 8, and 2, 5 inch and nothing, my grandson did some google and it said to try a Alex Hub. He set it up and the lights came back on. I really do not know why I had to buy the Hub but it did work, I keep up on all the up dates so this is new to me. Hope this my help someone else. We do not know much about the Hub so any information would help. Thank You
Hue not Hub
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