Subscriber Question Staff asked 4 years ago
Why does one of my Echo Dots sometimes stop playing music? There have been times when asking Alexa to play on “Everywhere” group and sometimes one Dot does not play.
Also, there have been times when music is playing for an hour or so and one Dot in the group just quits.
1 Answers
Daniel Hill Staff answered 4 years ago
This can be very frustrating! Group music is one of the best things about Amazon Echo devices.
Here are some troubleshooting steps to try:
Here are some troubleshooting steps to try:
- Are all the speakers in the same group?
- Open the Alexa app
. - Open Devices
. - Select
, and then select Combine Speakers. - Select Multi-room music.
If you want to edit the group, scroll down to Speaker Groups, and select Everywhere.
- Open the Alexa app
- Are all the Echo units on the same WiFi network? Often routers have 2.4 GHz networks and 5 GHz networks. Make sure all Echo units are on the 2.4 GHz network. (You may have to do some setup on each unit.)
- If that still doesn’t work, I would suggest Factory Resetting every device, and going through the setup process again, ensuring each device is on the 2.4 GHz network.
Hopefully that resolves your issues!
-Daniel
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